f669's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how f669 collects, uses, and protects your information.
Introduction and Purpose
f669 is a trusted online casino and betting platform serving users in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how f669 collects, stores, uses, discloses, and protects your personal information.
By registering with f669 or using the platform, you consent to this privacy policy. If you do not agree with this policy, please refrain from using our platform.
This policy may be updated from time to time. For significant changes, we will notify you via your registered email and display a notice on the platform.
What Information We Collect
f669 collects various types of information to operate and improve its services. Details are provided below:
2.1 Personally Identifiable Information
When you register with f669 or use our services, we may collect the following information:
- Full name and username
- Date of birth (for age verification — only persons aged 21 or above may register)
- Email address
- Residential address
- National ID or passport number (for identity verification)
2.2 Financial Information
We collect the following financial information to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal dates and times
2.3 Technical Information
Information automatically collected while you use the platform:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login and logout times
- Page visit and click history
- Cookie and session data
2.4 Communication Information
When you seek support through our live chat or email, a record of that conversation is stored.
How We Use Information
f669 uses collected information for the following purposes:
3.1 Account Management
- Completing your registration process
- Verifying age and confirming that the user is 21 years old or above
- Ensuring account security
- Password recovery and two-factor verification
3.2 Processing Financial Transactions
- Processing deposits via bKash, Nagad, Rocket, and Upay (minimum ৳200)
- Processing withdrawal requests (minimum ৳1,000)
- Fraud prevention and anti-money laundering verification
- Maintaining transaction records
3.3 Service Improvement and Personalization
- Providing game recommendations based on your preferences
- Providing VIP program benefits (Bronze, Silver, Gold, Platinum)
- Managing bonuses and promotional offers
- Improving platform performance
3.4 Communication and Support
- Sending important account updates
- Providing 24/7 Bengali live chat support
- Promotional newsletters (with your consent)
- Security-related alerts
3.5 Fulfilling Legal Obligations
- Implementing responsible gaming policies
- Managing self-exclusion or limit-setting requests
- Fulfilling applicable legal obligations
Data Storage and Security
f669 uses industry-standard technology to ensure the security of your personal information.
4.1 Security Measures
- SSL (Secure Socket Layer) encryption used for all data transfers
- AES-256 encryption applied to stored data
- Regular security audits and vulnerability testing
- Access control — only authorized personnel can access limited data
- Two-factor authentication system
4.2 Data Retention Period
We retain your information for the following periods:
- All account information is retained for as long as the account remains active
- Financial transaction records are retained for at least five years after an account is closed
- Information required for legal purposes or dispute resolution may be retained for a longer period
Sharing Information with Third Parties
f669 does not sell your personal information to any third party. However, limited information may be shared in certain circumstances:
5.1 Payment Processors
Information necessary to process transactions via bKash, Nagad, Rocket, and Upay is shared with them. This information is used solely to complete transactions.
5.2 Service Providers
We work with trusted technology partners who assist in operating our platform. These partners operate under strict confidentiality agreements.
5.3 Legal Requirements
We may be required to disclose information in the following situations:
- As part of a court order or legitimate legal process
- In response to a legitimate request from government authorities
- In investigations of fraud or money laundering
- To protect the rights and safety of f669 or its users
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, we will provide advance notice.
Cookies and Tracking Technology
f669 uses cookies and similar tracking technologies on its platform.
6.1 Types of Cookies
- Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: Collect statistics about platform usage, helping us improve our services.
- Security cookies: Used to detect and prevent fraudulent activity.
6.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
Your Rights and Controls
As a user of f669, you have the following rights over your own personal information:
7.1 Right to Access Information
You can view and download the information stored in your account at any time. We will fulfill this request within 30 days.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, you can contact our support team to have it corrected.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information required to fulfill legal obligations.
7.4 Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
7.5 Right to Opt Out of Marketing
You may request to stop receiving promotional emails or communications at any time. To make a request, email us at: [email protected]
Protection of Minors
f669 is a responsible platform. Our services are for persons aged 21 or above only.
8.1 Age Verification
We verify age at the time of registration. If a user provides a false age, their account will be immediately closed and transaction information may be provided to the relevant authorities.
8.2 Collection of Minors' Information Prohibited
f669 does not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected, it will be deleted immediately.
If you believe that a minor who is a member of your family is using our platform, please contact us. For more information, visit our Responsible Gaming page.
Changes to the Policy
f669 reserves the right to update this privacy policy as needed.
9.1 Notification of Updates
If there are significant changes to the policy, we will:
- Send a notification to your registered email
- Display a notice on the main page of the platform
- Change the "Last Updated" date at the top of the policy
9.2 Effect of Changes
If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. If you do not agree with the changes, you may close your account.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please reach out to us through the channels below. Our support team is available in Bengali 7 days a week, 24 hours a day.
After receiving a request related to your rights, we generally respond within 30 business days. For urgent matters, contacting us via live chat will get you a faster response.